Got Questions?

Your Paxum username is the email you used to register the account, and the email you use to login to your account. We recommend you keep your username as private as possible to protect your account security.

You can reset your password easily by clicking Forgot Password on the login screen. Enter the username of your account (the email you used to register your account and to login) and click 'SEND CODE'.

A new email will be sent to you containing a code to enter in order to reset your password.

After you login to your account you can change your password and security questions in the PROFILE section of your Paxum account, located in the top right of the web interface.

We'd be sorry to see you go, but if you wish to close your account simply open a support ticket to request account closure and our support staff will be able to assist you.

Send an email to support@paxum.com and provide your account details.

Ideally send an email from an email address already confirmed to your Paxum account. Our support staff will respond to you with some security questions and you may be asked to provide documentation to prove account ownership.

Our support staff will do their best to assist you while ensuring your account is protected from unauthorized access.

If you're having difficulties we recommend you clear your browser cookies/cache, close the browser and launch a new session, or try a different browser.

If you have previously set up Access by IP on your Paxum account make sure your IP has not changed! Access by IP will restrict access to ONLY the IPs you specify which is why it is not recommended for Dynamic IP addresses.

If the problem continues to persist send an email to support@paxum.com or contact us via the toll free phone line and our friendly support crew will assist you.